How can we help?

Set up SokoBiz from install to first sale.

• Installing the desktop app on Windows
• Creating your business account
• Adding your first products
• Making your first sale

Stock takes, low-stock alerts, batches, and expiry.

• Bulk-importing products from Excel
• Setting par levels and reorder points
• Doing a stock take
• Managing batches and expiry dates

Ring up sales, handle returns, and manage the till.

• Splitting a payment across cash and M-Pesa
• Handling refunds and exchanges
• Applying discounts and promotions
• Closing a shift with variance

Loyalty, credit customers, and communications.

• Setting up loyalty points
• Extending credit to a customer
• Sending statements via WhatsApp
• Merging duplicate customer records

Purchases, GRNs, and supplier ledger.

• Creating a purchase order
• Receiving goods and posting a GRN
• Reconciling a supplier statement

Understand your business through data.

• Reading the daily sales report
• Profit-by-product report
• Cashier league table
• Exporting reports to Excel

Personalise SokoBiz for your business.

• Configuring taxes (VAT, exempt, zero-rated)
• Customising your receipt template
• Setting up multi-branch
• Managing user roles and permissions

Fix common issues in minutes.

• Printer not printing
• M-Pesa payment not confirming
• Sync stuck in 'Pending'
• Barcode scanner not detected